Dr. Jack J. Phillips
Chairman, ROI Institute, Inc.

As a world-renowned expert on measurement and evaluation, Dr. Jack J. Phillips is chairman of the ROI Institute. Through the Institute, Phillips provides consulting services for Fortune 500 companies and workshops for major conference providers throughout the world. Phillips is also the author or editor of more than 30 books and more than 100 articles.

His expertise in measurement and evaluation is based on more than twenty-seven years of corporate experience in five industries (aerospace, textiles, metals, construction materials, and banking). Phillips has served as training and development manager at two Fortune 500 firms, senior HR officer at two firms, president of a regional federal savings bank, and management professor at a major state university.

His background in training and HR led Phillips to develop the ROI Process™ a revolutionary process that provides bottom-line figures and accountability for all types of training, performance improvement, human resources, and technology programs.

Books most recently authored by Phillips include How to Measure Training Results; The Human Resources Scorecard; The Consultant’s Scorecard; HRD Trends Worldwide: Shared Solutions to Compete in a Global Economy; Return on Investment in Training and Performance Improvement Programs; Handbook of Training Evaluation and Measurement Methods, 3rd edition; and Accountability in Human Resource Management. Phillips is series editor for ASTD’s In Action casebook series and serves as series editor for Butterworth-Heinemann’s Improving Human Performance series.

Phillips has undergraduate degrees in electrical engineering, physics, and mathematics from Southern Polytechnic State University and Oglethorpe University, a master’s degree in decision sciences from Georgia State University, and a Ph.D. in human resource management from the University of Alabama.